Reference

What You Need to Know Before You Play

These terms govern your account on oklotto — how we handle your data, what you agree to when you create a wallet, and how we resolve disputes where local law permits access.

Account TermsPrivacy & Data RightsGCash, Maya, InstaPay CoverageDispute ProcessPhilippines Jurisdiction
oklotto What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a concern about your data, a transaction dispute involving GCash or InstaPay, or a question about how our terms apply to your account, we have three contact paths available. Pick whichever suits your situation — live chat is the fastest for account-specific questions, while email creates a written record useful for formal requests.

Team online

Live Chat

Open the chat icon from any page on oklotto. Agents handle account-specific legal queries, including GCash transaction disputes and identity verification questions.

Email Support

Send a formal request or data query to our support email. Email creates a traceable record — useful when you need written confirmation of a policy decision.

Account Help Centre

Our help centre covers account terms, wallet limits, privacy settings, and what happens during account reviews. Access it directly from your account dashboard on mobile or desktop.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security is built into the account layer, not bolted on after. When you connect a GCash or Maya wallet, your payment credentials are not stored on our servers — they pass through encrypted channels and are verified at source. Your personal information is retained only for the period required by applicable regulations, after which it is deleted or anonymised in line with our data retention schedule.

Data Handling

We collect only what we need to verify your account and process payments. Your Maya or InstaPay details are never stored in plain text and are never shared with third parties outside payment processing.

Cookie Policy

We use functional and analytics cookies to keep your session active and improve page performance. You can review and adjust cookie preferences from the settings panel inside your account.

Account Retention

Account records are retained for the period required by applicable local regulations. After that period, data is removed or anonymised. You may request early deletion — see the data rights section below.

Your Data Rights

You may request a copy of the data we hold on your account, ask for corrections, or request deletion by contacting support. We aim to respond to all data requests within the timeframe local law requires.

Legal FAQs for Your oklotto Account

These questions cover the legal topics we hear most often — from data rights to how disputes work when a GCash withdrawal is involved. If your question is not here, live chat or email will get you a direct answer.

Access depends on local law and is available where local law permits. You are responsible for confirming that using the platform is lawful in your location before creating an account.

We collect your name, contact details, date of birth and payment account identifiers — such as your GCash or Maya number — to verify your identity and process transactions in line with our terms.

Contact support via live chat or email and request a data export. We will verify your identity first, then provide the data we hold on your account within the period required by applicable law.

Yes. Send a deletion request through our support email. We will process it subject to any retention obligations under applicable regulations — some transaction records may need to be kept for a defined legal period.

Your e-wallet credentials are used only to process the transaction. They are not stored in plain text on our systems. Once the withdrawal clears, your payment details remain only in encrypted logs required for compliance purposes.

Raise the dispute through live chat or email with your account details and the relevant transaction reference. We review each case individually and respond in writing. Unresolved disputes are handled under the governing law stated in our full terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.